Return Policy
The short version: Agora does not accept returns, because Agora never sells, ships, or charges you for products. Every order is placed with — and fulfilled by — an independent store, and returns are handled by each store separately under that store’s own return policy.
How buying on Agora works
Agora is a marketplace that brings together footwear from hundreds of independent stores. When you check out, you complete the purchase on the store’s own secure Shopify checkout. That store is the seller of record: it charges your payment method, ships your order, and is your point of contact for anything after the sale — including returns, exchanges, and refunds.
How to return something
- Find the store you bought from. It’s named on your order confirmation email (sent by the store, not by Agora), and every product page on Agora names it under “Sold & shipped by.”
- Review that store’s return policy. Return windows, item-condition requirements, exchange options, and who pays return shipping all vary by store. The policy on the store’s website is the one that applies to your order.
- Start the return with the store directly — through their site, their support email, or the link in their order confirmation.
Refunds
Refunds are issued by the store you purchased from, to the payment method you used at their checkout, on their timeline. Agora never holds your money and therefore cannot issue, delay, or expedite a refund.
What Agora can help with
If you’re not sure which store an item came from, check the order confirmation email from your purchase — the sender is the store itself. On Agora, every product page names its store under “Sold & shipped by,” so you can also find the product again and follow it back to the merchant.
Agora is a product discovery marketplace and is not the seller of record for any purchase. This page describes how returns work across the marketplace; the applicable return terms for any order are those of the store that sold it.